From inquiry to follow-up, ANIMA moves work forward
Call ANIMA in your LINE group to discuss a complaint. ANIMA Workspace can also draw on past experience to route inquiries, draft replies, and summarize feedback for your review.
ANIMA WorkspaceInboxGood morning
ANIMA completed 5 tasks overnight. 2 need your review.
LINEEquipment maintenance · Annual service slotsLINEReturning traveler · Hokkaido itinerary inquiry
SlackLast month's FAQs · Updating standard replies
GmailCustoms documentation inquiries · 3 replies sentLearn: Handle every inquiry with the same service process
ANIMA learns service workflows and reply guidelines, so colleagues maintain a consistent standard.
Execute: ANIMA gets started when an inquiry arrives
ANIMA classifies, assigns, and drafts replies as inquiries arrive, keeping work moving after hours.
Share Context: Support, technicians, and sales stay in sync
Interactions from every channel are kept together, so any colleague can continue the service.
Keep complaint resolutions and commitments
Support and technicians discuss an equipment failure in LINE. The agreed response and timing are scattered across messages.The service manager asks @ANIMA to summarize conclusions and assign a technician. The fault, contract scope, and promised timing become company context, with sources.
LINE
Google Sheets
Google Calendar
Support group · Customer K fault09:15
ANIMA Workspace · InboxLINEWang: noise, line stoppedUrgentGmailCompany B: annual maintenanceNewSorted and assigned 3InboxInquiries from every channel in one place
Customers contact the team through LINE, email, and website forms. Support must check and reply in several places.ANIMA gathers inquiries in the Inbox, identifies type and urgency, and assigns the right colleague, attaching service history. For an annual maintenance inquiry, available slots are already prepared from the contract.
LINEGmailGoogle CalendarCarry customer preferences forward with sources
A returning traveler asks about another trip. Support must read past conversations and records to understand preferences.Support mentions @ANIMA in LINE. ANIMA brings in past preferences, travel companions, and dietary needs, citing each source and preparing a reply.
LINE
NotionGmail
Support · Trip inquiry11:32
ANIMA Workspace · Auto ModeService closeout · Customer KRepair complete, service report prepared
After a repair, support must prepare a report, arrange a follow-up, and add the issue to the FAQs.ANIMA learns the company's service closeout process. A technician's completion report triggers a service report, a follow-up schedule, and a knowledge-base FAQ update. The results wait for your approval before sending.
LINEGoogle CalendarNotionCoordinate equipment replacement in one task
A technician identifies a need for replacement parts. Sales and support own the follow-up quote and arrangements.ANIMA updates the handling plan to version 2. The technician adds inspection records in the same task, and sales prepares an equipment replacement quote.
LINEGoogle SheetsGmailANIMA Workspace · ReplacementLINEChen: replace Customer K's unitTo doReplacement · one taskANIMA Workspace · Command CenterGmailA Co. warranty answeredHandledGmailLin: 3 days, no reply1 day overSlack18 warranty Qs this weekCommonReplies for you to check26 archivedTrack unanswered inquiries against response deadlines
Service managers must check each inquiry to see which has passed its response deadline.ANIMA gathers overdue inquiries and common questions, archives handled work, and surfaces only standard replies needing your review.
Gmail
Google DriveSlackMore workflows for your team
Start with a workflow from the library, then adapt it to how your company works.
