Automated workflow · Customer service

Inquiry sorting and routing

Identifies the type and urgency of each inquiry and routes it to the right person following your service workflow.

Book a call →Back to the workflow library
TriggerSystem notification (inquiry received)
OutputRouting notification
Core technologies
Process miningknowledge base
AdjustableSorting and routing rules
Data sourcesLINE, Gmail

Example: Equipment maintenance

How ANIMA gets it done

Data sources used

Data connectionsUse LINE with ANIMAView →Data connectionsUse Gmail with ANIMAView →

Other workflows for the same role

Trigger: Mentioned

Reply drafts (from company knowledge)

Prepares accurate, consistent replies based on your reply guidelines and knowledge base.

  1. ANIMAUnderstands the customer’s question
  2. ANIMALooks up policies and past replies in the knowledge base
  3. ANIMABrings in this customer’s preferences and prepares a reply
  4. You confirmReply content

Output: Reply draft · Uses: LINE, Notion

See workflow →

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LINE: @aniweave.aianima@aniweave.ai
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