Automated workflow · Customer service
Pending reply follow-up
Lists unanswered inquiries and commitments and reminds the person in charge before the deadline.
TriggerSchedule (every afternoon)
OutputPending reply list
Core technologies
Memoryindex
AdjustableReminder time
Data sourcesLINE, Gmail, Slack
Example: General
How ANIMA gets it done
Other workflows for the same role
Trigger: System notification (inquiry received)
Inquiry sorting and routing
Identifies the type and urgency of each inquiry and routes it to the right person following your service workflow.
- ANIMAIdentifies the inquiry type and the equipment involved
- ANIMADecides who should handle it based on the service workflow
- ANIMAAdds the customer’s service history
- You confirmAssignments
Output: Routing notification · Uses: LINE, Gmail
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LINE: @aniweave.aianima@aniweave.ai