Software & SaaS

From ticket to release, ANIMA moves work forward

Call ANIMA in Slack to discuss the work. ANIMA Workspace can also draw on past experience to plan requirements, investigate customer issues, and prepare release notes for your review.

ANIMA WorkspaceInbox

Good morning

ANIMA completed 5 tasks overnight. 2 need your review.

JiraPROJ-482 Report export timeout · Initial plan

Needs review

Slack#support · Customer SSO setup question · Reply draft

Needs review

GitHubPR #311 · Change summary

Running

Notionv2.8 release notes · First draft

Done

Learn: Plan work around your team's documents and standards

ANIMA learns API docs, product specs, error logs, and coding standards, so plans follow your team's approach.

Execute: A ticket is assigned, ANIMA gets started

When Jira assigns a ticket, ANIMA reads the requirements, discussions, and docs, so a plan is ready first.

Share Context: Product, dev, and support teams stay in sync

Specs, discussions, and customer reports stay with the task, giving colleagues and AI agents the background.

Scenario · Product manager · ANIMA in Slack

Keep requirements and trade-offs with the work

Product, engineering, and support discuss a major customer's export requirements in Slack. Scope and trade-offs are scattered across the thread.The product manager asks @ANIMA to summarize the conclusions, create a ticket, and assign it. Customer context, scope, and exclusions become company context, with a source for each item.

#product · Export request

Amy, Support11:02

K needs monthly exports for accounting.

Ben, Engineering11:10

CSV + filters now. Excel next quarter.

Leo, PM11:11

@ANIMA Summarize and open a ticket for Ben.

ANIMAAPP11:11

Saved to company contextOwner: Ben

Customer contextMonthly report exportAmy · Nov 4

ScopeCSV with filtersBen · Nov 4

Out of scopeExcel next quarterBen · Nov 4

PRD-212 opened; whoever takes it sees this.

ANIMA Workspace · Inbox

Slack#support: export timeoutNew

JiraAssigned: PRD-212 CSV exportNew

GitHubAmy asked you to review PR #481New

Background attachedInbox

Slack mentionsError logs, now a task

Jira assignmentsImpact and 2 options

GitHub review requestsPR #481: 3 files

PRD-212 open question: default filters?

Scenario · Engineer · ANIMA Workspace

Slack, Jira, and GitHub in one place

Engineers are mentioned in Slack, assigned tickets in Jira, and asked to review in GitHub, switching tools throughout the day.ANIMA gathers relevant work in the Inbox, with background and the option to turn each item into a task. For a newly assigned ticket, it has already outlined the impact, implementation options, and open questions.

Scenario · Customer support · ANIMA in Slack

Investigate customer issues with sources

Support asks in #support why a customer's SSO setup failed. Previously, they had to wait for an engineer to investigate.Support mentions @ANIMA. ANIMA checks error logs, account settings in the database, API documentation, and similar past reports, then lists possible causes with sources.

#support · SSO setup

Ben, Sales16:05

K: SSO set up, but login returns 400.

Amy, Support16:07

@ANIMA Why is SSO failing? Cite sources.

ANIMAAPP16:07

Likely cause: callback URL

Error logsredirect_uri mismatchLogs · Nov 4

Account settingsURL lacks /callbackDatabase

API documentationURL must match exactlyConfluence

D had this last month; /callback fixed it.

ANIMA Workspace · Auto Mode

PRD-230 fits rules, to agentRunning

PRD-230 · Export date fix

Read ticketTicket: dates lack a time zone

Claude Code / Codex changesClaude Code changed 2 files

PR ready for reviewPR #486, all tests pass

Your callPR #486 ready for review

Scenario · Engineer · ANIMA Workspace

Ticket assigned, coding agent opens a PR

Routine small fixes sit in the backlog until an engineer has time.ANIMA uses the team's standards to identify tickets suitable for a coding agent. Assignment triggers the work: Claude Code or Codex makes the changes and opens a PR for your review.

Scenario · Engineers, product managers, customer success, and AI agents · ANIMA Workspace

People and AI agents build from one shared spec

A customer requests another export format. Different colleagues own specifications, scope, and customer commitments.ANIMA updates the specification to version 2 and preserves its history. The product manager adjusts scope in the same document, customer success confirms the committed date, and Claude Code's implementation results return to the same task.

ANIMA Workspace · PDF export spec

JiraCustomer K wants PDF export tooSpec v1

PDF export · one task

Spec version 2Spec v2: watermark moved laterTina, PM

Customer success confirmsCommitted to K: live Dec 10Amy, CS

Claude Code resultsPR #490 done, tests passClaude Code

Your callApprove merging PR #490

ANIMA Workspace · Command Center

GitHubPR #475 export fixMerged

JiraPRD-219 blocked: needs API keyBlocked 4 days

GitHubPR #478 awaiting review, 3 daysIn review

Only these need you12 archived

Blocked ticketsPRD-219 blocked 4 days

PRs awaiting reviewPR #478: give to Ben

Decisions that need youShip v2.4 2 days late

Your callDelay v2.4 by 2 days

Scenario · Engineering manager · ANIMA Workspace

Keep tickets and PRs in view

Engineering managers must check Jira and GitHub separately to find blocked work and items awaiting review.ANIMA gathers progress from Jira and GitHub, archives merged work, and surfaces only blocked items, review requests, and decisions that need you.

More workflows for your team

Start with a workflow from the library, then adapt it to how your company works.

Cross-tool project status

Pulls together progress from Jira, Notion, and spreadsheets so you can see every project's status at once.

Meeting notes and to-dos

Writes up meeting highlights, decisions, and to-dos, and creates them in your project tools.

Inquiry sorting and routing

Identifies the type and urgency of each inquiry and routes it to the right person following your service workflow.

Reply drafts (from company knowledge)

Prepares accurate, consistent replies based on your reply guidelines and knowledge base.

FAQ updates to the knowledge base

Finds common questions in daily inquiries, writes standard replies, and updates the knowledge base.

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FAQ

ANIMA supports over 200 data sources. See the data connections page for the full list, or contact us if your system is not listed.

ANIMA provides shared company context for those agents. Your own agents, Claude Code, Codex, and ChatGPT can access it through ANIMA MCP or work alongside your team in ANIMA Workspace. ANIMA handles the underlying retrieval, memory, and permissions.

No. ANIMA does not use customer data to train foundation models. Access follows the permissions of each data source.

You can be up and running in as little as 1 day, with the ANIWEAVE team guiding you throughout.

Workspace Intelligence is ANIMA's enterprise AI infrastructure. It connects company data and builds company context, so people can work with that context in Teams, Slack, LINE, and their preferred AI tools. ANIMA Workspace is the workspace app built on that context, giving each person one place to manage and direct their work. Companies can adopt either one on its own. Used together, they share the same company context and permissions.

Give your team and AI agents the same context

Book a 30-minute online consultation to see how ANIMA fits the way your software team works.